Is this La Isla hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the La Isla hotel have a swimming pool?

Yes, this La Isla hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in La Isla hotel?

Best-rates for the La Isla hotel starts from $207 per night with includes Air Conditioner, Pool, Accessibility, Business Services, Spa, Toiletries, Guest Services, Breakfast, Bedding/Linens, Child Friendly, Laundry, Parking, TV, Balcony/Terrace, Security/Safety, Restaurant, Bar, Kitchen, Wheelchair Accessible, Wellness Facilities, Entertainment, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is La Isla hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the La Isla hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the La Isla hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the La Isla hotel?

Based on the information reported by the owner or manager, the La Isla hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for La Isla hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Canopy by Hilton Cancun La Isla | Hotel in Cancun

| 9.0 (689 Reviews) | 1 Bathroom

La Isla Hotel | Canopy by Hilton Cancun La Isla

Hotel in La Isla, Cancun

Luxury Cancun hotel connected to a shopping center, steps from La Isla Shopping Mall
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Canopy by Hilton Cancun La Isla offers 174 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Hair dryer

Shower

Free toiletries

Bedroom

Air conditioning (climate-controlled)

Blackout drapes/curtains

Pillow menu

Free cribs/infant beds

Bed sheets

Free rollaway beds

Desk

Mobile key entry

Iron/ironing board

Individually furnished

In-room massage

Connecting rooms available

Slippers

Phone

Laptop-friendly workspace

Safe

Soundproofing

Individually decorated

Breakfast

2 bars/lounges and 1 poolside bar

2 restaurants and 1 coffee shop/cafe

Room service available

Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 31 per person

Minibar

Coffee/tea maker

Parking

Wheelchair-accessible parking and van parking available

Free self parking on site

Electric car charging station on site

Accessibility

Wheelchair-accessible restaurant

Wheelchair-accessible path to elevator

Braille signage

Low-height desk

Wheelchair-accessible lounge

Wheelchair accessible (may have limitations)

Wheelchair-accessible fitness center

In-room accessibility

Wheelchair-width doorways

Wheelchair-accessible public washroom

Handrails in stairways

Wheelchair-accessible registration desk

Stair-free path to entrance

Wheelchair-accessible van parking

Elevator

Visual alarms in hallways

Low-height door lock

Wheelchair-accessible parking

Low-height counter and sink

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Phone accessibility kit

Well-lit path to entrance

Wheelchair-accessible business center

Handrails in hallways

Activities

Ecotours

Outlet shopping

Casino

Beach access

Shopping mall

Fitness center

Outdoor pool

Spa services

Free bicycle rentals

Entertainment

Pay movies

50-inch flat-screen TV

Cable channels

General

24-hour business center

Meeting rooms - 3

Library

Water dispenser

Reception hall

Elevator

Spanish

English

Communal living room

Romance packages available

TV in lobby

Smoke-free property

Guest Services

Free cribs/infant beds

Free rollaway/extra beds

Outdoor pool

Snack bar/deli

Soundproofed rooms

Luggage storage

Concierge services

24-hour front desk

Tour/ticket assistance

Wedding services

Porter/bellhop

Dry cleaning service

Daily housekeeping

Multilingual staff

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Outdoor entertainment area

Outdoor furniture

Rooftop terrace

Spa

Massage - Swedish

Massage - sports

Massage - hot stone

Treatment room

Body treatments

Massage - deep-tissue

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. free rollaway/extra beds! free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately usd 31 per person pet fee: usd 75 per pet (varies based on length of stay) service animals are exempt from fees early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) service fee: 10 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Food and water bowls are available pets allowed for an extra charge of usd 75 per pet (varies based on length of stay) pets cannot be left unattended service animals are welcome, and are exempt from fees welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges minimum spring break check-in age is 18 years old safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Jolene

Nov 9, 2025 02:09:22 PM

Review Score: 10

Summary: Convenient location to La Isla shopping center and the ferris wheel. Incredible views from the roof. Staff was super friendly & helpful. Baggage storage was very useful amenity.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Double Room, 2 Queen Beds (Sunset Bay View) Room Size: 350 square feet m² 2 Queen Beds	General Number of living rooms 0, Ping - 9.84, Number of bedrooms - 0, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 350, Location - top floor, Extra bed count 1, Square meters - 33, Number of bathrooms - 1, Bay view, Bed count minimum 2, Bed count maximum 2
Premium Room, 1 King Bed (Sunset View) Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Signature Double Room, 2 Queen Beds (La Isla) Room Size: 350 square feet m² 2 Queen Beds	General Number of living rooms 0, Ping - 9.84, Number of bedrooms - 0, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 350, Location - top floor, Extra bed count 1, Bed count minimum 2, Square meters - 33, City view, Bed count maximum 2
Premium Room, 2 Queen Beds (Sunset View) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Signature Double Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) Room Size: 350 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9.84, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square feet - 350, Location - top floor, Wheelchair accessible, Extra bed count 1, Square meters - 33, Bed count minimum 1, Roll-in shower, Bed count maximum 1, City view
Premium Room, 2 Queen Beds (Sunrise View) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Exclusive Double Room, 1 King Bed (Sunset Bay View) Room Size: 344 square feet m² 1 King Bed	General Square meters - 32, Number of living rooms 0, Number of bedrooms - 0, Bay view, Room and bed type depend on availability check-in, Pets not allowed, Location - top floor, Square feet - 344, Ping - 9.67, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Superior Double Room, 2 Queen Beds (Sunrise View) Room Size: 350 square feet m² 2 Queen Beds	General Number of living rooms 0, Ping - 9.84, Number of bedrooms - 0, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 350, Location - top floor, Extra bed count 1, Bed count minimum 2, Square meters - 33, Bed count maximum 2
Presidential Suite, 1 King Bed (Nichupte Bay View) Room Size: 1010 square feet m² 1 King Bed	General Number of bedrooms - 1, Ping - 28.38, Room and bed type depend on availability check-in, Pets not allowed, Location - top floor, Extra bed count 1, Number of living rooms 1, Separate dining area, Square feet - 1010, Bathrobes, Square meters - 94, Bay view, Separate sitting area, Bed count minimum 1, Bed count maximum 1
Superior Double Room, 1 King Bed (Sunrise View) Room Size: 350 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9.84, Number of bedrooms - 0, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 350, Location - top floor, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 33
Signature Double Room, 1 King Bed (La Isla Room) Room Size: 350 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9.84, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square feet - 350, Location - top floor, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 33, City view
Junior Suite, 1 King Bed (Panoramic View) Room Size: 640 square feet m² 1 King Bed	General Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Square meters - 59, Location - top floor, Extra bed count 1, Number of living rooms 1, Square feet - 640, Separate dining area, Bathrobes, Bay view, Ping - 18, Separate sitting area, Bed count minimum 1, Bed count maximum 1