Is this CASA TORTUGA 5Th. Ave pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the CASA TORTUGA 5Th. Ave have a swimming pool?

No, this CASA TORTUGA 5Th. Ave does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in CASA TORTUGA 5Th. Ave?

Best-rates for the CASA TORTUGA 5Th. Ave starts from $25 per night with includes Internet, Air Conditioner, Designated Smoking Area, Bedding/Linens, Spa, Bar, Guest Services, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is CASA TORTUGA 5Th. Ave a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the CASA TORTUGA 5Th. Ave wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the CASA TORTUGA 5Th. Ave has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the CASA TORTUGA 5Th. Ave?

Based on the information reported by the owner or manager, the CASA TORTUGA 5Th. Ave indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for CASA TORTUGA 5Th. Ave?

Based on the information reported by the owner or manager, details for the cancellation policy for the CASA TORTUGA 5Th. Ave are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

CASA TORTUGA 5Th. Ave | Hotel in Playa del Carmen

7.8 (93 Reviews) | 1 Bathroom

Hotel in Downtown, Playa del Carmen

Hotel with a full-service spa, steps from Quinta Avenida
A full-service spa, a beach bar, and spa services are available at this hotel. WiFi in public areas is free. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance.
CASA TORTUGA 5Th. Ave offers 11 accommodations. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include showers. Housekeeping is provided daily.

Amenities

Air Conditioner

Designated Smoking Area

Bedding/Linens

Spa

Bar

Guest Services

Child Friendly

Internet

Facility Overview

Bathrooms

Shampoo

Soap

Towels

Shower

Toilet paper

Private bathroom

Bedroom

Air conditioning (climate-controlled)

Bed sheets

Breakfast

1 beach bar

Parking

Street parking available

Offsite parking within 328 ft (USD 6 per day)

Accessibility

Front entrance ramp

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

Upper floors accessible by stairs only

Wheelchair-accessible registration desk

Wheelchair-accessible public washroom

Wheelchair-accessible registration desk height (inches): 39

Activities

Beach access

Free beach club

Full-service spa

Shopping

General

Lockers available

Italian

Spanish

English

Designated smoking areas

Guest Services

Concierge services

Daily housekeeping

Tour/ticket assistance

24-hour front desk

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Spa

Spa open daily

Massages

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 15

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Nearby parking fee: usd 6 per day (328 ft away) pet fee: usd 10 per pet, per day service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets allowed for an extra charge of usd 10 per pet, per day service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Robert

Aug 11, 2025 11:34:06 PM

Review Score: 6

Summary: This was back packing experience for us on our honeymoon. We got the flight and hotel booked through Expedia in Mexico the night before going. In expensive has been the way we have gone throughout our trip.This may have been the Jewel of the Nile years ago but definitely not now. Plusses air conditioning, fridge in room, two minute walk to the beach, and close to all the shopping and food you can handle on 5th. Of the four in expensive hotels we have stayed at this has our lowest rating. The hotel we are at now is cheaper but 1000% better in every aspect you can imaging except for surrounding area. Hotel at now feels like new or freshly renevated. Casa Tortuga 5th feels renevated 30 years ago with minimal updates since then left to just take in money with guests wanting to be in Play del Carmen. Place isnt horrible, just not the opposite,it's right in the middle. If your there as we were to see and experience and travel and do in Playa del Carmen and all you want is a reasonable place inexpensive to rest your head with air conditioning then this will be ok. Its clean and room service in the morning its just old and tired now. Truly great location! If you find inexpensive package while in Mexico with this place and what you want is go snorkeling, scuba diving see pyramid go in cenote and a lot of other stuff anf just need a clean place to rest your head with air conditioning(as you need it here) then this will be fine

See All Reviews

Room Arrangement

Room Info	Facilities
Family Suite, Multiple Beds, Garden View Room Size: m² 3 Double Beds and Double Sofa Bed	General Number of bedrooms - 1, Bed count maximum 3, Wheelchair accessible, Number of living rooms 1, Bed count minimum 3
Deluxe Suite, Garden View Room Size: 322.9 square feet m² 1 King Bed	General Number of living rooms 0, Square meters - 30, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Garden view, Ping - 9.1, Bed count minimum 1, Square feet - 322.9, Bed count maximum 1
Junior Suite, 1 King Bed with Sofa bed, Garden View Room Size: m² 2 King Bed and Double Sofa Bed	General Number of bedrooms - 1, Wheelchair accessible, Number of living rooms 1, Bed count minimum 2, Bed count maximum 2