Is this Playacar Palace All Inclusive pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Playacar Palace All Inclusive?

Check-in time for Playacar Palace All Inclusive starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Playacar Palace All Inclusive have a swimming pool?

Yes, this Playacar Palace All Inclusive has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Playacar Palace All Inclusive?

Best-rates for the Playacar Palace All Inclusive starts from $492 per night with includes Laundry, Parking, Security/Safety, Wellness Facilities, Spa, Toiletries, Internet, TV, View, Ocean View, Accessibility, Bar, Bedding/Linens, Restaurant, Hot Tub, Air Conditioner, Pool, Wheelchair Accessible, Balcony/Terrace, Business Services, Kitchen, Guest Services, Breakfast, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Playacar Palace All Inclusive a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Playacar Palace All Inclusive wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Playacar Palace All Inclusive is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Playacar Palace All Inclusive?

Based on the information reported by the owner or manager, the Playacar Palace All Inclusive indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Playacar Palace All Inclusive?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Playacar Palace All Inclusive | Resort in Playa del Carmen

| 8.8 (1000 Reviews) | 1 Bathroom

Playacar Fase I Resort | Playacar Palace All Inclusive

Resort in Playacar Fase I, Playa del Carmen

Luxury property on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Playacar Palace All Inclusive offers 201 accommodations with indoor private hot tubs and iPod docking stations. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Jetted bathtub

Hair dryer

Bathrobes

Towels

Designer toiletries

Separate bathtub and shower

Bedroom

Blackout drapes/curtains

Bed sheets

Air conditioning (climate-controlled)

Premium bedding

Private indoor hot tub

Free long-distance calls

Iron/ironing board

Slippers

Desk

Phone

Turndown service

Laptop-compatible safe

Free local calls

Breakfast

3 restaurants

24-hour room service

Free full breakfast available daily 7 AM–11:30 AM

2 bars/lounges, 1 swim-up bar and 1 poolside bar

Coffee/tea in common area(s)

Free bottled water

Coffee/tea maker

Free minibar

Parking

Wheelchair-accessible parking available

24-hour roundtrip airport shuttle (surcharge)

Airport shuttle on request

Free valet parking on site

Free self parking on site

Accessibility

Wheelchair-accessible parking

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Elevator

Accessible airport shuttle

Activities

Windsurfing

Sailing

Outdoor pool access

Theme parks

Snorkeling

Golfing

Surfing/body boarding

Bicycle rentals

Parasailing

Scuba diving

Steam room

Children's pool

Fitness classes

Full-service spa

Fitness center

Shopping

Yoga classes

Sauna

Outdoor pool

Access to nearby outdoor pool

Playground

Billiards/pool table

Entertainment

21-inch LED TV

Premium channels

Cable/satellite channels

General

Banquet hall

Gift shop/newsstand

Elevator

ATM/banking services

Free newspapers in lobby

Front-desk safe

Portuguese

English

French

Spanish

Smoke-free property

Beach towels

Guest Services

Laundry facilities

Children's pool

Snack bar/deli

Outdoor pool

Access to nearby outdoor pool

Playground

Tour/ticket assistance

Laundry facilities

Daily housekeeping

Porter/bellhop

24-hour front desk

Wedding services

Concierge services

Dry cleaning service

Luggage storage

Hair salon

Turndown service

Multilingual staff

Internet

Available in all rooms: Free WiFi

In-room WiFi speed: 25+ Mbps

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Pool umbrellas

Garden

Beach loungers

Beachfront location

Beach umbrellas

Terrace

Spa

Massage - deep-tissue

Massage/treatment rooms

Body scrubs

Couples treatment room(s)

Steam room

Aromatherapy

Massage - hot stone

Facials

6 treatment rooms

Reflexology

Sauna

Manicures and pedicures

Body wraps

Body treatments

Hydrotherapy

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome.

Payment Policy

Airport shuttle fee: usd 49 per person (roundtrip) airport shuttle fee per child: usd 49 (roundtrip), (up to 17 years old) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 008-007-000964/2025 safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

Reviews

James

Aug 19, 2025 03:21:55 AM

Review Score: 4

Summary: Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.

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Room Arrangement

Room Info	Facilities
Superior Walk Out Suite Ocean Front, Stay for Kids and Teens Included Room Size: 527 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Netflix, Square feet - 527, DVD player, Pillow menu, Square meters - 49, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Balcony, Bed count minimum 1, Ocean view, Bed count maximum 1, Ping - 14.81
Superior Governor Suite Ocean View - King Size Bed Room Size: 525 square feet m² 1 King Bed	General Square feet - 525, Number of living rooms 0, Number of bedrooms - 0, Pillow menu, Square meters - 49, Extra bed count 1, Number of bathrooms - 1, Furnished patio, Private bathroom, Rollaway/extra beds (free), Ping - 15, No cribs (infant beds), Bed count minimum 1, Ocean view, Bed count maximum 1
Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana Room Size: m² 1 King Bed 2 Double Beds	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Partial ocean view, Bed count minimum 1, Number of bathrooms - 1, Bed count maximum 2
Superior Honeymoon Suite - King Size Bed Room Size: 525 square feet m² 1 King Bed	General Square feet - 525, Number of living rooms 0, Number of bedrooms - 0, Concierge service, Netflix, DVD player, Pillow menu, Square meters - 49, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Ping - 14.75, Bed count minimum 1, Ocean view, Bed count maximum 1, Furnished balcony
Superior Deluxe Ocean View - Kids & Teens Stay Free Room Size: 527 square feet m² 2 Double Beds 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 527, Square meters - 49, Extra bed count 1, Number of bathrooms - 1, Free cribs/infant beds, Private bathroom, Rollaway/extra beds (free), Balcony, Bed count minimum 1, Ocean view, Ping - 14.81, Bed count maximum 2
Superior Deluxe Partial Ocean View - Kids & Teens Stay Free Room Size: 527 square feet m² 2 Double Beds 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 527, Partial ocean view, Square meters - 49, Extra bed count 1, Number of bathrooms - 1, Free cribs/infant beds, Private bathroom, Rollaway/extra beds (free), Balcony, Bed count minimum 1, Ping - 14.81, Bed count maximum 2
Two Bedroom Presidential Suite Ocean View, Stay for Kids and Teens Included Room Size: 525 square feet m² 3 King Bed and Double Beds	General Square feet - 525, Number of living rooms 0, Number of bedrooms - 2, Pillow menu, Square meters - 49, Number of bathrooms - 2, Furnished patio, Private bathroom, No rollaway/extra beds, Ping - 15, No cribs (infant beds), Bed count maximum 3, Ocean view, Bed count minimum 3