Is this Villa Juarez hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Villa Juarez hotel?

Check-in time for Villa Juarez hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Villa Juarez hotel have a swimming pool?

Yes, this Villa Juarez hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Villa Juarez hotel?

Best-rates for the Villa Juarez hotel starts from $852 per night with includes Spa, Bar, Pool, Private Pool, Transportation/Shuttle, Bedding/Linens, Hot Tub, Kitchen, View, Business Services, Toiletries, Guest Services, Air Conditioner, TV, Accessibility, Wellness Facilities, Restaurant, Entertainment, Breakfast, Internet, Parking, Ocean View, Balcony/Terrace, Security/Safety, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Villa Juarez hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Villa Juarez hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Villa Juarez hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Villa Juarez hotel?

Based on the information reported by the owner or manager, the Villa Juarez hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Villa Juarez hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Villa Juarez hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only | Hotel in Playa del Carmen

| 9.4 (397 Reviews) | 1 Bathroom

Villa Juarez Hotel | Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Hotel in Villa Juarez, Playa del Carmen

Adults-only beachfront hotel with outdoor pool
Catch some rays at the beach or spend the day relaxing at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Housekeeping is available on request.
Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

View

Private Pool

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Hot Tub

Internet

Kitchen

Laundry

Policies

Check-in

Check-in start time: 3 pm; check-in end time: midnight minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children younger than 13 are not allowed at this adults-only property. all guests 13 and older are welcome. rollaway/extra beds are available for usd 136.0 per night. cribs (infant beds) are not available.

Payment Policy

Fee for continental breakfast: approximately usd 35 to 50 per person airport shuttle fee: usd 348 per vehicle (roundtrip, maximum occupancy 4) valet parking fee: usd 8 per day pet fee: usd 50 per pet, per night service animals are exempt from fees rollaway bed fee: usd 136.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Food and water bowls are available pets allowed for an extra charge of usd 50 per pet, per night service animals are welcome, and are exempt from fees up to 20 lbs per pet

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Taylor

Jun 29, 2025 10:34:28 PM

Review Score: 4

Summary: My husband and I went for our 2 year wedding anniversary. It was not for us, and we would not go back or recommend it. We ended up changing our flight and leaving a day early, that is how uncomfortable we were. The biggest issue for us was that we did not feel comfortable relaxing inside of the rooms, even in the beachfront villa we ended up upgrading to, hoping that the issues in our first, smaller villa wouldn’t persist. Unfortunately they did - and by they I mean the cockroaches in the bathroom. This is unacceptable to us in a luxury resort that charges a $1600 card hold along with a $200+ non refundable tax at check in. All of the rooms at the resort are on the ground level, which probably accounts for a lot of the wildlife you will see in your rooms, including large spiders and a lot of mosquitoes. My husband and I are still recovering from the bites a week later as I write this review. The rooms roofs are thatched like island huts, so besides what also may be living up there, when a storm hits the roof degrades and sprays the thatch all around the room and bed. Playa del Carmen is suffering from the sargassum issue, it is really bad. You cannot swim in the ocean and it smells terrible. The best part of the hotel is the pool, but you are only there for a couple hours max a day. And you must watch two men with small wheelbarrows works tirelessly in the heat as they attempt to pick up the seaweed and haul it away from the beach past you by the pool. It’s depressing.

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