Is this Zazil-ha apartment pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zazil-ha apartment have a swimming pool?

Yes, this Zazil-ha apartment has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zazil-ha apartment?

Best-rates for the Zazil-ha apartment starts from $196 per night with includes Ocean View, Wellness Facilities, Child Friendly, Pool, Wheelchair Accessible, Accessibility, Security/Safety, Bedding/Linens, Toiletries, TV, Balcony/Terrace, Internet, Air Conditioner, View, Guest Services, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zazil-ha apartment a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this apartment 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the apartment has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zazil-ha apartment wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zazil-ha apartment is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zazil-ha apartment?

Based on the information reported by the owner or manager, the Zazil-ha apartment indicates 1 day stay policy at this apartment. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zazil-ha apartment?

Based on the information reported by the owner or manager, details for the cancellation policy for the Zazil-ha apartment are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Ceren Luxury Apartments by Spot Rentals | Apartment in Playa del Carmen

| 8.4 (59 Reviews) | 1 Bedroom 1 Bathroom 2 Guests

Zazil-ha Apartment | Ceren Luxury Apartments by Spot Rentals

1 Bedroom Apartment in Zazil-ha, Playa del Carmen

While you're here, you can enjoy all the comforts of home and more, including free WiFi and a flat-screen TV, as well as a rooftop terrace and air conditioning. Other amenities include towels, luggage storage, a safe, and soap.

Amenities

Air Conditioner

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Bedding/Linens

Wellness Facilities

Toiletries

Guest Services

Child Friendly

Internet

Laundry

Facility Overview

Air Conditioner

Air conditioning

Bathrooms

Shampoo

Toilet paper

Shower

Hair dryer

Soap

Free toiletries

Towels provided

Bedroom

Bed sheets provided

Ocean view

Beach towels

Parking

Street parking available

Offsite parking within 16 ft (USD 10 per day), from 10:00 AM to 10:00 PM

Pet Friendly

No pets or service animals

Accessibility

Smoke-free property

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Elevator

Elevator door width (inches): 118

Entertainment

42-inch flat-screen TV with cable service

General

10 rooms

Built in 2022

5 floors

Traditional architecture

1 building

English

Spanish

In the entertainment district

Guest Services

Pool gate

24-hour front desk

Blackout drapes/curtains

Wedding services

Safe

Concierge services

Luggage storage

Iron/ironing board (on request)

Internet

Free WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices)

Outdoors

Outdoor furniture

Rooftop terrace

Security/Safety

Fire extinguisher

Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

First aid kit

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)

Spa

Sun loungers

Outdoor pool

Policies

Check-in

Check-in start time: 4:00 pm; check-in end time: 10:00 pm minimum check-in age: 18

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Nearby parking fee: usd 10 per day (16 ft away; open 10:00 am to 10:00 pm) air conditioning fee: usd 7.5 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Smoking Policy

Smoking is not permitted

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip host has not indicated whether there is a smoke detector on the property safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Jazlin

Jun 19, 2025 02:43:57 AM

Review Score: 4

Summary: Loved the location. LOVED all of the condo staff. However, our condo itself… we received ONE roll of toilet paper expected for three people for 7 nights, only 1 roll of paper towels, no one ever came to clean or bring fresh towels… we were only given 3, one for each of us for the whole 7 days. That being said, anytime we needed to clean, we HAD to use one of our own shower towels and then it’d obviously be dirty. In all, the worst experience of this was that the owner NEVER replied to a single text or call. I tried all 3 different numbers, called many of times, sent many texts, multiple times a day, and they just never cared to reply. This was especially needed because the breaker kept going out… leaving us with a fridge that didn’t work, no AC, and no lights. Luckily, without the help of the owner what so ever, we were able to fix it each time. But this would happen a minimum of once a day and at one point wouldn’t turn back on for an entire hour which we were worried ruined all of the food we spent hundreds on in the fridge. The staff in the condo can’t give you any supplies or even help with anything like the breaker, because each condo has a private owner. In all, great place, HORRIBLE private owner. Therefore, my rating on our experience with the owner and our room would be zero stars. But I gave two stars ONLY for the staff because they were amazing, and for the great location.

See All Reviews

Room Arrangement

Room Info	Facilities
Luxury Suite, 1 King Bed with Sofa bed, Balcony, Partial Ocean View Room Size: 431 square feet m² 2 King Bed and Queen Sofa Bed	General Number of living rooms 0, Toaster, Number of bedrooms - 1, Partial ocean view, Full-sized refrigerator/freezer, Microwave, Ping - 12, Sofa bed, Stovetop, Blender, Extra bed count 1, Square feet - 431, Number of bathrooms - 1, Cookware, dishware, and utensils, Square meters - 40, Private bathroom, Kitchen, Paper towels, Balcony, Bed count minimum 2, Bed count maximum 2
Luxury Apartment, 1 Bedroom, Private Pool, Ground Floor Room Size: 508 square feet m² 2 King Bed and Large Twin Sofa Bed	General Toaster, Patio, Number of bedrooms - 1, Full-sized refrigerator/freezer, Microwave, Sofa bed, Stovetop, Ping - 14, Square meters - 47, Wheelchair accessible, Blender, Extra bed count 1, Number of living rooms 1, Private pool, Number of bathrooms - 1, Cookware, dishware, and utensils, Private bathroom, Kitchen, Pool view, Paper towels, Square feet - 508, Bed count minimum 2, Bed count maximum 2
Deluxe Apartment, 1 Bedroom, Balcony Room Size: 431 square feet m² 2 King Bed and Queen Sofa Bed	General Toaster, Number of bedrooms - 1, Full-sized refrigerator/freezer, Microwave, Ping - 12, Sofa bed, Stovetop, Wheelchair accessible, Blender, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Square feet - 431, Washer/dryer, Cookware, dishware, and utensils, Square meters - 40, Private bathroom, Kitchen, Paper towels, Balcony, Bed count minimum 2, Bed count maximum 2
Luxury Suite, 1 King Bed with Sofa bed, Balcony Room Size: 431 square feet m² 2 King Bed and Queen Sofa Bed	General Number of living rooms 0, Toaster, Number of bedrooms - 1, Full-sized refrigerator/freezer, Microwave, Ping - 12, Sofa bed, Stovetop, Blender, Extra bed count 1, Square feet - 431, Number of bathrooms - 1, Balcony or patio, Cookware, dishware, and utensils, Square meters - 40, Private bathroom, Kitchen, Paper towels, Balcony, Bed count minimum 2, Bed count maximum 2
Luxury Apartment, 1 Bedroom, Balcony, Partial Ocean View Room Size: 592 square feet m² 2 King Bed and Queen Bed	General Toaster, Number of bedrooms - 1, Partial ocean view, Full-sized refrigerator/freezer, Microwave, Sofa bed, Stovetop, Square feet - 592, Blender, Extra bed count 1, Number of living rooms 1, Square meters - 55, Number of bathrooms - 1, Cookware, dishware, and utensils, Private bathroom, Kitchen, Paper towels, Ping - 17, Balcony, Oven, Bed count minimum 2, Bed count maximum 2
Luxury Apartment, 1 Bedroom, Private Pool, City View Room Size: 510 square feet m² 2 King Bed and Queen Sofa Bed	General Toaster, Number of bedrooms - 1, Full-sized refrigerator/freezer, Microwave, Sofa bed, Stovetop, Ping - 14, Square meters - 47, Square feet - 510, Wheelchair accessible, Blender, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Private pool, Washer/dryer, Balcony or patio, Cookware, dishware, and utensils, Private bathroom, Kitchen, Pool view, Paper towels, Bed count minimum 2, Bed count maximum 2
Deluxe Room, 1 King Bed, Private Bathroom Room Size: 258 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 258, Private bathroom, Number of bedrooms - 1, Ping - 7, Square meters - 24, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Luxury Apartment, 2 Bedrooms, Balcony, Partial Ocean View Room Size: 872 square feet m² 3 King Beds and Queen Sofa Bed	General Toaster, Number of bedrooms - 2, Partial ocean view, Full-sized refrigerator/freezer, Microwave, Sofa bed, Stovetop, Ping - 25, Square feet - 872, Blender, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Balcony or patio, Cookware, dishware, and utensils, Private bathroom, Kitchen, Paper towels, Square meters - 81, Balcony, Oven, Bed count maximum 3, Bed count minimum 3
Deluxe Apartment, 1 Bedroom, Balcony Room Size: 484 square feet m² 2 King Bed and Queen Sofa Bed	General Number of bedrooms - 1, Square feet - 484, Sofa bed, Ping - 14, Wheelchair accessible, Extra bed count 1, Square meters - 45, Number of living rooms 1, Number of bathrooms - 1, Private bathroom, Balcony, Bed count minimum 2, Bed count maximum 2