Is this Playa Mujeres resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Playa Mujeres resort have a swimming pool?

Yes, this Playa Mujeres resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Playa Mujeres resort?

Best-rates for the Playa Mujeres resort starts from $986 per night with includes View, Wheelchair Accessible, Business Services, Restaurant, Toiletries, Entertainment, Laundry, Pool, Wellness Facilities, Guest Services, Hot Tub, Internet, Balcony/Terrace, Security/Safety, Bar, Accessibility, Parking, Ocean View, Bedding/Linens, Spa, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Playa Mujeres resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the resort has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Playa Mujeres resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Playa Mujeres resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Playa Mujeres resort?

Based on the information reported by the owner or manager, the Playa Mujeres resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Playa Mujeres resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Playa Mujeres resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Mousai Cancun Adults Only - All Inclusive | Resort in Punta Sam

Name: Hotel Mousai Cancun Adults Only - All Inclusive
Address: Playa Mujeres, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $986 per night
Rating: 9.4

| 9.4 (75 Reviews) | 1 Bathroom

Playa Mujeres Resort | Hotel Mousai Cancun Adults Only - All Inclusive

Resort in Playa Mujeres, Punta Sam

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Mousai Cancun Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay movies, and smart speakers. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a fitness center.

Amenities

Air Conditioner

Parking

Pool

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Hot Tub

Internet

Laundry

Facility Overview

Bathrooms

Shower

Hair dryer

Towels

Rainfall showerhead

Free toiletries

Bedroom

Premium bedding

Air conditioning

Bed sheets

Down comforter

Pillow menu

Hypo-allergenic bedding

Desk

Safe

Laptop-friendly workspace

Phone

Slippers

Private outdoor hot tub

Breakfast

3 bars/lounges and 1 poolside bar

12 restaurants and 1 coffee shop/cafe

24-hour room service

Free bottled water

Minibar

Parking

24-hour drop-off airport shuttle (surcharge)

Airport shuttle on request

Free valet parking on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Smooth flooring in room

Wheelchair-accessible concierge desk

Wheelchair-accessible restaurant

Wheelchair-accessible path of travel

Accessible airport shuttle

Well-lit path to entrance

Elevator

Elevator door width (inches): 39

Activities

Full-service spa

2 outdoor pools

Fitness center

Entertainment

Smart speaker

50-inch Smart TV

Pay movies

Digital channels

General

24-hour business center

Gift shop/newsstand

Elevator

English

Spanish

Romance packages available

Smoke-free property

Beach towels

Guest Services

2 outdoor pools

Snack bar/deli

24-hour front desk

Daily housekeeping

Dry cleaning service

Concierge services

Porter/bellhop

Internet

In-room WiFi speed: 25+ Mbps

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Beachfront location

Outdoor furniture

Beach umbrellas

Rooftop terrace

Furnished balcony

Spa

Body treatments

Aromatherapy

Manicures and pedicures

Hydrotherapy

Steam room

Sauna

Massage/treatment rooms

16 treatment rooms

Hot tub

Massage - deep-tissue

Ayurvedic treatments

Spa open daily

Couples treatment room(s)

Facials

Massage - hot stone

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome.

Payment Policy

Airport shuttle fee: usd 50 per vehicle (maximum occupancy 4) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Xavier

Sep 17, 2025 06:06:27 AM

Review Score: 10

Summary: One of the best hotels we have ever been. Amazing service people food and location

See All Reviews

Room Arrangement

Room Info	Facilities
Corner Suite Ocean Front Room Size: 1370 square feet m² 1 King Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Ping - 39, No cribs (infant beds), Square meters - 127, Bed count minimum 1, Square feet - 1370, Ocean view, Bed count maximum 1, Number of bathrooms - 1
Two Bedroom Master Suite Room Size: 2187 square feet m² 3 King Bed and Double Beds	General Dining table, Ping - 61, Number of bedrooms - 2, Number of living rooms 1, Number of bathrooms - 2, Separate dining area, Square feet - 2187, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Square meters - 203, Bed count maximum 3, Ocean view, Bed count minimum 3
Ultra Suite 1 King Bed Ocean Front Room Size: 947 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 947, Location - top floor, Square meters - 88, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, Ping - 27, No cribs (infant beds), Bed count minimum 1, Ocean view, Bed count maximum 1
Two Bedroom Corner Suite Ocean Front Room Size: 2316 square feet m² 3 King Bed and Double Beds	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 2, No cribs (infant beds), Square feet - 2316, Square meters - 215, Bed count maximum 3, Ocean view, Number of bathrooms - 2, Ping - 65, Bed count minimum 3
Ultra Corner Suite Ocean Front Room Size: 1370 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Location - top floor, Square feet - 1370, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, Ping - 39, No cribs (infant beds), Square meters - 127, Bed count minimum 1, Ocean view, Bed count maximum 1
Ultra Two Bedroom Master Suite Room Size: 2187 square feet m² 3 King Bed and Double Beds	General Dining table, Ping - 61, Number of bedrooms - 2, Location - top floor, Number of living rooms 1, Number of bathrooms - 2, Separate dining area, Square feet - 2187, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Square meters - 203, Bed count maximum 3, Ocean view, Bed count minimum 3
Ultra Two Bedroom Corner Suite Ocean Front Room Size: 2316 square feet m² 3 King Bed and Double Beds	General Number of living rooms 0, Number of bedrooms - 2, Location - top floor, Number of bathrooms - 2, Ping - 65, Private bathroom, No rollaway/extra beds, No cribs (infant beds), Square feet - 2316, Square meters - 215, Bed count maximum 3, Ocean view, Bed count minimum 3
Suite 2 Queen Beds Ocean Front Room Size: 947 square feet m² 2 Double Beds	General Number of living rooms 0, Private bathroom, Ping - 26.6, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 947, No cribs (infant beds), Square meters - 88.0, Ocean view, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Ultra Suite 2 Queen Beds Ocean Front Room Size: 947 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 947, Location - top floor, Square meters - 88, Number of bathrooms - 1, Private bathroom, No rollaway/extra beds, Ping - 27, No cribs (infant beds), Ocean view, Bed count minimum 2, Bed count maximum 2
Suite 1 King Bed Ocean Front Room Size: 947 square feet m² 1 King Bed	General Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, Square feet - 947, Ping - 27, No cribs (infant beds), Bed count minimum 1, Ocean view, Bed count maximum 1, Square meters - 88, Number of bathrooms - 1